PIX4D Technical Customer Support and Training Representative for Drone Software, San Francisco, USA

Gary Mortimer

We are looking for a talented Technical Customer Support & Training Representative to join our growing team in San Francisco. Your objective will be to become an expert on, and provide technical support and training for Pix4D solutions. You will have the opportunity to solve drone-mapping-related issues from a wide variety of professional customers, in addition to providing training to these customers. The ideal candidate has a solid background in geomatics, excellent people and communication skills, and a desire to evolve in a fast growing technology company.

RESPONSIBILITIES

Master Pix4D software and its latest improvements
Provide customer support and resolve technical issues across complex situations in surveying, mapping, and geographic information systems
Teach and train professionals individually: in-person or remotely; publicly train groups of professionals
Conduct workshops
Help prepare training and support material (manuals, video tutorials, articles, use cases, etc.)
Assist in initiatives to drive customer experience improvement
Interact closely with sales and support
Assist in various support and sales tasks

Bachelor of Science or of Art with focus on Earth Sciences or equivalent
Knowledge of GIS, geomatics, environmental sciences, surveying and mapping (familiarity with drones is a plus)
Minimum 2 years experience teaching software or running projects in geomatics
Highly competent in engineering/CAD/geospatial software
Excellent communication skills. English, perfectly written and spoken
Ability to travel extensively
US Citizen